– Is Fern Grotto Inn for me?
We’re not sure. We believe Fern Grotto Inn is the most unique and authentic place to stay in Kauai. Here are 8 ways to assess your compatibility level with Fern Grotto Inn.
– What is the best way to make a reservation?
Click here. You’ll be able to scroll through our different cottages and see availability. Simply pick your dates, fill in your personal/billing information and proceed with the reservation. You can also call us at 808-821-9836 or email at firstname.lastname@example.org and we can take care of it for you.
– What is the cancellation policy?
Because we are such a small operation, we have what might appear to be a strict cancellation policy. If notice is received within 90 days of arrival, we are unable to issue a refund, unless we are able to re-book, then we will refund your Rent minus a $50 cancellation fee. If notice is received 90 days or more in advance of arrival, a full refund will be issued minus a $50 cancellation fee. We, ourselves, are travelers too and know that emergencies can and do occur. For this reason, we highly recommend http://www.insuremytrip.com/ which offers travel insurance to guard against any emergency that may require a cancellation. We thank you in advance for understanding and apologize for any inconvenience this may cause.
– Late Check-Out?
Check-Out is at 11:00 am. If available you can stay till 3 pm at no charge, however, if you wish to keep the cottage for use after that, then there is a charge of 50% of your room rate and we will guarantee a late Check-Out till your flight time, but this has to be confirmed beforehand. If your flight departs after 8 pm, then I would recommend this highly.
– Can we book all the cottages and have a family and friends get-together.?
We are not a good option for get-togethers as there is no covered common area for the group to gather. Ohana house, although larger than any of the other cottages, can only comfortably hold 8 guests in the dining room. Because of this shortcoming and other issues, we do not encourage group bookings.
– How far are you from the beach?
We are a block from the beach. Just a five minute walk.
– What is your address and phone number?
Our address is 4561 Kuamoo Road, Kapaa HI 96746. Our phone number is 808-821-9836.
– Will my cottage have internet?
All of our cottages are equipped with free wireless internet.
– Do you provide Beach Gear?
We have coolers, chairs, mats, umbrellas, boogie boards and fins. You only need to buy a mask if you wish to snorkel. We have you covered with the rest including plastic beach toys for kids.
– How far are you from the Airport?
We are 5 miles from the airport. It is a 15 minute ride and a cab costs <$25.
– Early Check-In?
Check-In is at 3:00pm. If possible we can accommodate early Check-In. Call us from the airport to see if it is possible.
– Is breakfast included?
No, we do not serve breakfast.
– Do you have a license to operate a vacation rental?
We have been issued a permit by Kauai County to operate a vacation rental. Our permit number is TVNC-1070.
– Do you have a phone in the cottages?
We do not, but there is a phone available on premises for free calls to USA and Canada.
– Do you have laundry facilities?
We have washer/dryer available at no charge. Detergent is included.
– Do I need a car to get around?
It is possible to make do without a car and use a combination of bicycle and public transportation. However, your mobility will be limited and you will not be able to visit quite a few places.
For more question please contact us at email@example.com